Monitoring quality of service

BTRC floats tender seeking third party

In an attempt to ensure the much-awaited improvement in and proper quality of service (QoS) in the telecom sector, the regulator—the Bangladesh Telecommunication Regulatory Commission (BTRC)—has chalked out plans to assign the responsibility to a third party. In this respect, the telecom regulator has floated a tender to select the third-party company.

The BTRC recently sought a request for technical proposal to analyse the quality of service (QoS), revenue collection of operators, and preservation and analysis of data and voice through a third party.

The tender circular, named the International Tender for Telecom Monitoring System (TMS) of BTRC, was signed by BTRC director (engineering and operations) Golam Razzaque.

The project will be run with government funding.

According to the BTRC, the telecom regulator will implement six services viz. design and development of a complete monitoring (of network, voice and data traffic, CDR, subscriber, services, etc.) system, as outlined in the tender documents; integration of the revenue reporting process and the automated audit system in the proposed system, in line with BTRC regulations; development, deployment, acquisition and installation of necessary software and hardware to implement the proposed system; ensuring the scalability of the system for future expansion aimed at incorporating all telecom operators; one-year operation and two-year maintenance of the system; and training of BTRC officials to ensure efficient use of the system.

The last date of sales of the tender document is 03.02.2019.

Razzaque told reporters that interested local and international IT firms are invited to prepare and submit the technical proposal, demonstrating that they have understood the scope of work and are capable of delivering the telecom monitoring system, as outlined in the tender document.

“The firm must have sufficient competency and experience in developing and implementing telecom compliance management and auditing system(s) and big data analytical platforms for telecom operators,” he added.

Former post, telecommunications and information technology minister Mustafa Jabbar had said the government was working to ensure QoS and no negligence would be tolerated.

Earlier, in April, the BTRC finalised a new set of regulations under which telecom and internet service providers will have to pay a penalty for non-compliance with the service standards set by the regulator.

The new regulation was gazetted on November 11.

BTRC Chairman Zahrul Haque said the new regulation will help customers get better quality of service.

According to Section 3(D) of the new regulation, “The BTRC may, on a random basis or in keeping with complaint(s) regarding the  QoS issue on a specific zone or area, from time to time through inspection, sample test (or any other measurement method), either by its own officers or employees or through an agency appointed by it or joint measurement conducted with service providers, verify and asses the performance of service providers against the QoS benchmark of each parameter for telecom services.”

The gazette states that the BTRC has fixed the time for disposing of customer complaints relating to mobile phone bills within 28 days.

The BTRC has received a number of customer complaints in recent times about the QoS of the four telecom operators of the country.

Bangladesh Telecommunication Regulatory Commission (BTRC) will activate “100” as new short-code Feb 25, 2018 replacing the existing one to hear complaints.

“The new three-digit short-code ‘100’ eased the operation of Complaints for Telecommunication Service (CTS) call centre,” BTRC Secretary and Spokesperson Sarwar Alam said that time.

Complaints Management Taskforce (CMT) is assigned to oversee the CTS for solving the complaints of customers and taking effective measures, he added.

Earlier in 2016, telecom regulator introduced short-code “2872” to hear the complaints of mobile phone, internet and other telecom related users. But, now it was deactivated following the opening of new short-code.

 

 

Monitoring quality of service

BTRC floats tender seeking third party

In an attempt to ensure the much-awaited improvement in and proper quality of service (QoS) in the telecom sector, the regulatorthe Bangladesh Telecommunication Regulatory Commission (BTRC)has chalked out plans to assign the responsibility to a third party. In this respect, the telecom regulator has floated a tender to select the third-party company. The BTRC recently sought a request for technical proposal to analyse the quality of service (QoS), revenue collection of operators, and preservation and analysis of data and voice through a third party. The tender circular, named the International Tender for Telecom Monitoring System (TMS) of BTRC, was signed by BTRC director (engineering and operations) Golam Razzaque. The project will be run with government funding. According to the BTRC, the telecom regulator will implement six services viz. design and development of a complete monitoring (of network, voice and data traffic, CDR, subscriber, services, etc.) system, as outlined in the tender documents; integration of the revenue reporting process and the automated audit system in the proposed system, in line with BTRC regulations; development, deployment, acquisition and installation of necessary software and hardware to implement the proposed system; ensuring the scalability of the system for future expansion aimed at incorporating all telecom operators; one-year operation and two-year maintenance of the system; and training of BTRC officials to ensure efficient use of the system. The last date of sales of the tender document is 03.02.2019. Razzaque told reporters that interested local and international IT firms are invited to prepare and submit the technical proposal, demonstrating that they have understood the scope of work and are capable of delivering the telecom monitoring system, as outlined in the tender document. The firm must have sufficient competency and experience in developing and implementing telecom compliance management and auditing system(s) and big data analytical platforms for telecom operators, he added. Former post, telecommunications and information technology minister Mustafa Jabbar had said the government was working to ensure QoS and no negligence would be tolerated. Earlier, in April, the BTRC finalised a new set of regulations under which telecom and internet service providers will have to pay a penalty for non-compliance with the service standards set by the regulator. The new regulation was gazetted on November 11. BTRC Chairman Zahrul Haque said the new regulation will help customers get better quality of service. According to Section 3(D) of the new regulation, The BTRC may, on a random basis or in keeping with complaint(s) regarding the QoS issue on a specific zone or area, from time to time through inspection, sample test (or any other measurement method), either by its own officers or employees or through an agency appointed by it or joint measurement conducted with service providers, verify and asses the performance of service providers against the QoS benchmark of each parameter for telecom services. The gazette states that the BTRC has fixed the time for disposing of customer complaints relating to mobile phone bills within 28 days. The BTRC has received a number of customer complaints in recent times about the QoS of the four telecom operators of the country. Bangladesh Telecommunication Regulatory Commission (BTRC) will activate 100 as new short-code Feb 25, 2018 replacing the existing one to hear complaints. The new three-digit short-code 100 eased the operation of Complaints for Telecommunication Service (CTS) call centre, BTRC Secretary and Spokesperson Sarwar Alam said that time. Complaints Management Taskforce (CMT) is assigned to oversee the CTS for solving the complaints of customers and taking effective measures, he added. Earlier in 2016, telecom regulator introduced short-code 2872 to hear the complaints of mobile phone, internet and other telecom related users. But, now it was deactivated following the opening of new short-code.