Infobip, a global cloud communications company for businesses and leader in omnichannel engagement, has brought mobile messaging solutions to the customers of Dhaka Electric Supply Company Limited (DESCO), an organisation under the Ministry of Power, Energy and Mineral Resources.

By using Infobip's omnichannel solution, DESCO can choose the optimal communication channels for specific types of messages, available on a single communication platform, a press statement said.

 These channels include SMS, and a number of chat app channels such as WhatsApp, Telegram and Facebook Messenger, RCS, Push and more.

DESCO is currently using a two-way Application-to-Person (A2P) SMS, which is helping and reminding their customers with billing related notifications such as due date for bill payment, late payment reminders and payment confirmations.

Infobip is helping DESCO to better serve its customers as they are now able to conveniently review their billing information and receive short-term or long-term power outage notifications via A2P SMS.