Dhaka Power Distribution Company Ltd (DPDC) is set to launch a 24/7 call centre tomorrow (May 16) for providing better services to customers. According to officials at the organisation, the call centre has been set up on the premises of its Dhanmondi substation.

Presently, it is now on a test run. The hotline of the call centre is 16116. State Minister for Power, Energy and Mineral Resources Nasrul Hamid will formally inaugurate the call centre which will remain open round the clock.

Official sources said the DPDC has been receiving complaints from customers through its 36 division offices.

"But from now on, we'll receive complaints and respond to those through a centralised one-point call centre whose hotline number is 16116," DPDC managing director Bikash Dewan told UNB. He said DPDC customers will get better and quick response to their complaints when they call to the call centre.

DPDC director (Operation) Harun-or-Rashid said a number of DPDC staff have already been trained to receive calls and respond to any query or complaints from the customers.