Quality of services

Telcos under BTRC scanner

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services, the telecom regulator has started monitoring the services provided by the mobile phone operators and broadband wireless access (BWA) operators in the country. 

Bangladesh Telecommuni-cation Regulatory Commission (BTRC) has started monitoring network from January 2017 with a pilot project in Dhaka which is about to end soon. Next is Chittagong while BTRC plans to monitor the telecom and internet services all over the country.
Once the monitoring is complete, BTRC will start analyse the data.
“After collecting information on network service data analysis will start,” BTRC secretary Sarwar Alam told The Independent. 
The regulatory commission has imported necessary equipment for monitoring purpose in December last. BTRC made the decision after receiving complaints from mobile phone subscribers about call drops and slow speed of internet.
All though the telecom operators were instructed to compensate subscribers for call drops, they failed to do so.   
According to BTRC, among five, only one operator has compensated for call drop in August. Under this circumstance, Bangladesh Telecommunication Regulatory Commission has been directed to take necessary action against the operators who are not paying compensations. 
Earlier on October 19, 2016 State Minister for Foreign Affairs Md Shahriar Alam on his Facebook page vented his anger at Bangladesh’s top mobile phone operator Grameenphone for call drops and poor services.
After that Tarana Halim asked the CEOs of telecom operators to resolve the problem.
And, on October 19, 2016 the Posts and Telecommuni-cation Division directed the BTRC to take measures to return call minutes to subscribers in case of call drops. At that time, the country’s telecom operators were asked to pay compensation to subscribers by December 2015.
The on January 28, 2016 Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS.
“The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation,” Tarana said at a meeting with the chief executive officers of mobile phone operators.
Faizur Rahman Chowdhury, secretary of Posts and Tele-communications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation.
Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Dr Shahjahan Mahmood then said it is monitoring that if the operators are providing 60 seconds of free talk time on each call drop as compensation according to the rules. BTRC will take measure if the regulator gets any allegation regarding call drops from the subscribers, he added. 

Quality of services

Telcos under BTRC scanner

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services, the telecom regulator has started monitoring the services provided by the mobile phone operators and broadband wireless access (BWA) operators in the country. Bangladesh Telecommuni-cation Regulatory Commission (BTRC) has started monitoring network from January 2017 with a pilot project in Dhaka which is about to end soon. Next is Chittagong while BTRC plans to monitor the telecom and internet services all over the country. Once the monitoring is complete, BTRC will start analyse the data. After collecting information on network service data analysis will start, BTRC secretary Sarwar Alam told The Independent. The regulatory commission has imported necessary equipment for monitoring purpose in December last. BTRC made the decision after receiving complaints from mobile phone subscribers about call drops and slow speed of internet. All though the telecom operators were instructed to compensate subscribers for call drops, they failed to do so. According to BTRC, among five, only one operator has compensated for call drop in August. Under this circumstance, Bangladesh Telecommunication Regulatory Commission has been directed to take necessary action against the operators who are not paying compensations. Earlier on October 19, 2016 State Minister for Foreign Affairs Md Shahriar Alam on his Facebook page vented his anger at Bangladeshs top mobile phone operator Grameenphone for call drops and poor services. After that Tarana Halim asked the CEOs of telecom operators to resolve the problem. And, on October 19, 2016 the Posts and Telecommuni-cation Division directed the BTRC to take measures to return call minutes to subscribers in case of call drops. At that time, the countrys telecom operators were asked to pay compensation to subscribers by December 2015. The on January 28, 2016 Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS. The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation, Tarana said at a meeting with the chief executive officers of mobile phone operators. Faizur Rahman Chowdhury, secretary of Posts and Tele-communications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation. Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Dr Shahjahan Mahmood then said it is monitoring that if the operators are providing 60 seconds of free talk time on each call drop as compensation according to the rules. BTRC will take measure if the regulator gets any allegation regarding call drops from the subscribers, he added.