Call drop compensation must from Jan 1: Tarana

After missing deadlines for ensuring compensation for call drops, State Mnister for Posts and Telecommunications Tarana Halim yesterday 

said subscribers will receive compensation for unexpected call drops from telecom operators starting January 1.
“This time the telecom regulator BTRC will ensure that the operators are paying for unexpected call drops”, Tarana added.
She also said the mobile phone operators must inform their subscribers about the compensation in case of more than one call drop through SMS.
“The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation,” she said.
According to BTRC, among five, only one operator has compensated for call drop in August. Under this circumstance, Bangladesh Telecommunication Regulatory Commission has been directed to take necessary action against the operators who are not paying compensations. 
Earlier on October 19, State Minister for Foreign Affairs Md Shahriar Alam on his Facebook page vented his anger at Bangladesh’s top mobile 
phone operator Grameenphone for call drops and poor services.
After that Tarana Halim asked the CEOs of telecom operators to resolve the problem.
And, on October 19, the Posts and Telecommuni-cation Division directed the BTRC to take measures to return call minutes to subscribers in case of call drops. At that time, the country’s telecom operators were asked to pay compensation to subscribers by December 2015.
The on January 28, Tarana Halim  said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS.
“The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation,” Tarana said at a meeting with the chief executive officers of mobile phone operators.
Faizur Rahman Chowdhury, secretary of Posts and Telecommunications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation.
Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Dr Shahjahan Mahmood then said it is monitoring that if the operators are providing 60 seconds of free talk time on each call drop as compensation according to the rules. BTRC will take measure if the regulator gets any allegation regarding call drops from the subscribers, he added 
According to BTRC, the talk time compensation for dropped calls would conform to the International Telecommunication Union (ITU) standard.

 

Call drop compensation must from Jan 1: Tarana

After missing deadlines for ensuring compensation for call drops, State Mnister for Posts and Telecommunications Tarana Halim yesterday said subscribers will receive compensation forunexpected call drops from telecom operatorsstarting January 1. This time the telecom regulator BTRC will ensure that the operators are paying for unexpected call drops, Tarana added. She also said the mobile phone operators must inform their subscribers about the compensation in case of more than one call drop through SMS. The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation, she said. According to BTRC, among five, only one operator has compensated for call drop in August. Under this circumstance, Bangladesh Telecommunication Regulatory Commission has been directed to take necessary action against the operators who are not paying compensations. Earlier on October 19, State Minister for Foreign Affairs Md Shahriar Alam on his Facebook page vented his anger at Bangladeshs top mobile phone operator Grameenphone for call drops and poor services. After that Tarana Halim asked the CEOs of telecom operators to resolve the problem. And, on October 19, the Posts and Telecommuni-cation Division directed the BTRC to take measures to return call minutes to subscribers in case of call drops. At that time, the countrys telecom operators were asked to pay compensation to subscribers by December 2015. The on January 28, Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS. The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation, Tarana said at a meeting with the chief executive officers of mobile phone operators. Faizur Rahman Chowdhury, secretary of Posts and Telecommunications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation. Bangladesh Telecommunication Regulatory Commission (BTRC) Chairman Dr Shahjahan Mahmood then said it is monitoring that if the operators are providing 60 seconds of free talk time on each call drop as compensation according to the rules. BTRC will take measure if the regulator gets any allegation regarding call drops from the subscribers, he added According to BTRC, the talk time compensation for dropped calls would conform to the International Telecommunication Union (ITU) standard.