Ensuring quality of services

BTRC public hearing Nov 22

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services Bangladesh Telecommunication Regulatory Commission (BTRC) is going to hold a public hearing to listen to subscribers’ complaints on November 22 from 9 am to 5pm.

BTRC Chairman Dr Shahjahan Mahmood said for the first time a public hearing to listen to subscribers’ complaints will be held on November 22 with all stake holders including representative from telecom and BWA operators, media, and subscribers.
According to the commission, the public hearing is being arranged to hear subscribers’ opinion, reaction and take necessary action accordingly by the telecom regulator.  
“Although the public hearing was supposed to be held in October, it was not possible to arrange it. We are expecting that the public hearing on November 22 will play a key role to ensure quality of services,” the BTRC chairman said.
The decision to hold the public hearing was made in the 199th commission meeting in august after advocate SHM Habibur Rahman brought allegation of offering unwanted package against the largest telecom operator in the country at a judge’s court in Chittagong. 
 “Telecom subscribers have been complaining over service quality of data, voice and customer services for long time. Thus we have decided to hold public hearing,” BTRC Chairman Dr Shahjahan Mahmood told The Independent in August. 
The decision was taken in a commission meeting of the telecom regulator. According to the decision of the commission meeting, the Legal and Licencing Division and Spectrum Monitoring Division will arrange the public hearing.
Also the commission meeting had asked the concerned department to ensure that representatives from all telecom operators attend the hearing.
Earlier, after the Facebook post by disappointed State Minister for Foreign Affairs Shahriar Alam at call drops and poor service of the GP, on October 19, 2015 State Minister for Posts and Telecommunications Division Tarana Halim asked all the operators to resolve the problem over call drops by the end of that year. On January 28, Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS.
“The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation,” Tarana said at a meeting with the chief executive officers of mobile phone operators.
Faizur Rahman Chowdhury, secretary of Posts and Telecommunications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation.

Ensuring quality of services

BTRC public hearing Nov 22

Against the backdrop of dissatisfaction of mobile phone subscribers on quality of services Bangladesh Telecommunication Regulatory Commission (BTRC) is going to hold a public hearing to listen to subscribers complaints on November 22 from 9 am to 5pm. BTRC Chairman Dr Shahjahan Mahmood said for the first time a public hearing to listen to subscribers complaints will be held on November 22 with all stake holders including representative from telecom and BWA operators, media, and subscribers. According to the commission, the public hearing is being arranged to hear subscribers opinion, reaction and take necessary action accordingly by the telecom regulator. Although the public hearing was supposed to be held in October, it was not possible to arrange it. We are expecting that the public hearing on November 22 will play a key role to ensure quality of services, the BTRC chairman said. The decision to hold the public hearing was made in the 199th commission meeting in august after advocate SHM Habibur Rahman brought allegation of offering unwanted package against the largest telecom operator in the country at a judges court in Chittagong. Telecom subscribers have been complaining over service quality of data, voice and customer services for long time. Thus we have decided to hold public hearing, BTRC Chairman Dr Shahjahan Mahmood told The Independent in August. The decision was taken in a commission meeting of the telecom regulator. According to the decision of the commission meeting, the Legal and Licencing Division and Spectrum Monitoring Division will arrange the public hearing. Also the commission meeting had asked the concerned department to ensure that representatives from all telecom operators attend the hearing. Earlier, after the Facebook post by disappointed State Minister for Foreign Affairs Shahriar Alam at call drops and poor service of the GP, on October 19, 2015 State Minister for Posts and Telecommunications Division Tarana Halim asked all the operators to resolve the problem over call drops by the end of that year. On January 28, Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS. The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation, Tarana said at a meeting with the chief executive officers of mobile phone operators. Faizur Rahman Chowdhury, secretary of Posts and Telecommunications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation.