Quality of data, voice and customer services
BTRC delays public hearing
Tareque Moretaza
Bangladesh Telecommunications Regulatory Commission (BTRC) has postponed the public hearing on quality of services that was supposed to be held in the second week of this month, said the BTRCs secretary, Sarwar Alam to The Independent.
Earlier, it was stated that due to the backdrop of dissatisfaction of mobile phone subscribers on quality of services Bangladesh Telecommunication Regulatory Commission (BTRC) would be holding a public hearing to listen to subscribers complaints in the second week of October.
A new date for the public hearing will be discussed today (Monday) in the BTRC commission meeting. Sarwar Alam also added that due to the holding the summit of South Asian Regulatory Council this month and regular workload the date for the public hearing has been delayed. He also added that the public hearing will not happen this month.
Telecom subscribers have been complaining over service quality of data, voice and customer services for long time. Thus we have decided to hold public hearing,
BTRC Chairman Dr Shahjahan Mahmood told The Independent in August.
The decision was taken in a commission meeting of the telecom regulator. According to the decision of the commission meeting, the Legal and Licencing Division and Spectrum Monitoring Division will arrange the public hearing.
Also the commission meeting has asked the concerned department to ensure that representatives from all telecom operators attend the hearing.
According to sources, the public hearing is being arranged to hear subscribers opinion, reaction and take necessary action accordingly by the telecom regulator.
After the Facebook post by disappointed State Minister for Foreign Affairs Shahriar Alam at call drops and poor service of the GP, on October 19, 2015 State Minister for Posts and Telecommu-nications Division Tarana Halim asked all the operators to resolve the problem over call drops by the end of that year.
On January 28, Tarana Halim said the mobile phone operators must inform their subscribers about the compensation in case of call drop through SMS.
The mobile phone operators have to inform their subscribers about the compensation through SMS. If the subscribers are not informed, they will think that they are not getting the compensation, Tarana said at a meeting with the chief executive officers of mobile phone operators.
Faizur Rahman Chowdhury, secretary of Posts and Telecommunications Division, then said the mobile phone operators will have to inform their subscribers if possible daily or weekly about how many cases of call drops occurred and how much free talk time he or she was given as compensation.
