Tarana unveils 2-year plan to improve Teletalk’s service quality

With the aim of making the country’s lone state-owned mobile phone operator Teletalk self-reliant and robust for competitive market, State Minister for Posts and Telecommunications Tarana Halim yesterday unveiled her two-year long plan that mainly focused on rolling-out strong network to cover all upazilas, reports BSS.

“In the next two-years, we’ve planned to roll-out 3G network to all the upazilas,” she told media while visiting the operator’s office this morning.
Referring to different modernisation and up-gradation projects of Teletalk, Tarana said: “I’ve taken the challenge to make Teletalk capable to compete with other private operators within two years and I will do it without providing any additional favor to it.”
She said Teletalk is going to install a total of 2900   base transceiver stations (BTSs) for 2G and 2000 Node Bs for 3G by December 2017 under two separate projects.
Apart from these, the state minister said, Teletalk is contemplating to launch another project to reach 3G coverage to union levels. “The Development Project Proforma (DPP) involving Tk 2,300 crore would be sent to the ministry soon for necessary procedures.”
Currently, Teletalk is running its operation with 3750 2G BTSs and 1562 Node Bs across the country.
Besides, the operator has also set goal to add in another 50,000 retailers with the existing 26,000 retailers while increase the customer cares number to 87 from the existing 40 in next six month to offer better service to the customers.
“From today, I will meet you (media) after six months to share our achievement whether we are successful or failure,” stated Tarana.
Mentioning the introduction of dedicated “121” for customers for any query and complain, she said: “Earlier there were several numbers for customers, but now we’ve introduced the dedicated number for their (customers) convenience.”
Now, other numbers that were in operation earlier have been deactivated, she added.
The state minister also opened the recharge facilities of Teletalk account using bKash wallet. “Now the Teletalk customer could recharge their account balance using bkash wallet apart from the scratch card and recharge point.”
In the meeting with the Teletalk officials, Tarana Halim cautioned them about illegal use of VoIP and directed to step away from the illicit involvement, if any. “I am no more interested to hear about its (Teletalk) alleged involvement with VoIP.”

Tarana unveils 2-year plan to improve Teletalks service quality

With the aim of making the countrys lone state-owned mobile phone operator Teletalk self-reliant and robust for competitive market, State Minister for Posts and Telecommunications Tarana Halim yesterday unveiled her two-year long plan that mainly focused on rolling-out strong network to cover all upazilas, reports BSS. In the next two-years, weve planned to roll-out 3G network to all the upazilas, she told media while visiting the operators office this morning. Referring to different modernisation and up-gradation projects of Teletalk, Tarana said: Ive taken the challenge to make Teletalk capable to compete with other private operators within two years and I will do it without providing any additional favor to it. She said Teletalk is going to install a total of 2900 base transceiver stations (BTSs) for 2G and 2000 Node Bs for 3G by December 2017 under two separate projects. Apart from these, the state minister said, Teletalk is contemplating to launch another project to reach 3G coverage to union levels. The Development Project Proforma (DPP) involving Tk 2,300 crore would be sent to the ministry soon for necessary procedures. Currently, Teletalk is running its operation with 3750 2G BTSs and 1562 Node Bs across the country. Besides, the operator has also set goal to add in another 50,000 retailers with the existing 26,000 retailers while increase the customer cares number to 87 from the existing 40 in next six month to offer better service to the customers. From today, I will meet you (media) after six months to share our achievement whether we are successful or failure, stated Tarana. Mentioning the introduction of dedicated 121 for customers for any query and complain, she said: Earlier there were several numbers for customers, but now weve introduced the dedicated number for their (customers) convenience. Now, other numbers that were in operation earlier have been deactivated, she added. The state minister also opened the recharge facilities of Teletalk account using bKash wallet. Now the Teletalk customer could recharge their account balance using bkash wallet apart from the scratch card and recharge point. In the meeting with the Teletalk officials, Tarana Halim cautioned them about illegal use ofVoIP and directed to step away from the illicit involvement, if any. I am no more interested to hear about its (Teletalk) alleged involvementwith VoIP.