StanChart cards stop working for 6 hours

Debit and credit cards of Standard Chartered Bank (SCB) stopped working from 9am to 3pm yesterday because of a server failure.
The bank has a huge subscriber base in the country and frantic customers phoned the SCB call centres after failing to make transactions through their cards.
Bitopi Roy Chowdhury, head of cor-porate com-munications of SCB’s Bangladesh branch, told The Independent that a server in Hong Kong linking external partners was down yesterday morning.
Roy Chowdhury said card transactions at third-party point of sales (POS) machines and ATMs were affected as a result.
“However, our credit cards are working,” she claimed.
However, complaints received at the customer care centre confirmed that neither debit cards nor credit cards worked for those six hours.
Roy Chowdhury added that not only Bangladesh, some other countries were also affected because of the server failure.
“The global and Bangladeshi tech teams are working to resolve the problem. Hopefully, it will be resolved soon,” she said when the server was still down.
Around 3.45pm, she confirmed to The Independent that the problem had been fixed and transactions through SCB cards could be completed.
Some irate SCB card subscribers said the bank should have sent them an SMS each, informing them about the problem.
The SCB official said in case of any such incident in future, it would do so.

StanChart cards stop working for 6 hours

Debit and credit cards of Standard Chartered Bank (SCB) stopped working from 9am to 3pm yesterday because of a server failure. The bank has a huge subscriber base in the country and frantic customers phoned the SCB call centres after failing to make transactions through their cards. Bitopi Roy Chowdhury, head of cor-porate com-munications of SCBs Bangladesh branch, told The Independent that a server in Hong Kong linking external partners was down yesterday morning. Roy Chowdhury said card transactions at third-party point of sales (POS) machines and ATMs were affected as a result. However, our credit cards are working, she claimed. However, complaints received at the customer care centre confirmed that neither debit cards nor credit cards worked for those six hours. Roy Chowdhury added that not only Bangladesh, some other countries were also affected because of the server failure. The global and Bangladeshi tech teams are working to resolve the problem. Hopefully, it will be resolved soon, she said when the server was still down. Around 3.45pm, she confirmed to The Independent that the problem had been fixed and transactions through SCB cards could be completed. Some irate SCB card subscribers said the bank should have sent them an SMS each, informing them about the problem. The SCB official said in case of any such incident in future, it would do so.