Telcos to compensate for call drops by this year, says Tarana

The country’s mobile phone operators will have to compensate their users for call drops, state minister for Posts and Telecommunications Division Tarana Halim said.
The state minister said BTRC will give directions to the mobile phone operators to provide minutes as compensation for every case of call drop.
“We will ask the telecom regulator within a short time to find out call drop cases and it will finalise the directive and monitor the situation.” Tarana Halim said this at a press conference at her secretariat office on Wednesday.
When asked about the deadline to return call minutes to subscribers in case of call drops Tirana said, the mobile phone users will have to be compensated by this year.
Earlier on January 5, The Independent published a report on compensation for call drops. And, the state minister for posts and telecommunications division Tarana Halim announced it officially on Wednesday.
Earlier, the issue of call drops came up at the meeting and so did the issue of compensating telecom subscribers. Finally, at the initiative of ICT Adviser to Prime Minister Sheikh Hasina, Sajeev Wajed Joy, the Posts and Telecommunications Ministry decided to direct BTRC to compensate for the call drops.
Both Grameen Phone (GP), the country’s largest mobile operator, and Banglalink had introduced refund for call drops. The operators promised their subscribers free talk time as compensation for frequent call drops. While Banglalink, at a press conference, announced “one minute back on call drop”, GP, on the same lines, announced “returning 60 seconds on each call drop”.
GP CMO Alan Bonke in a press statement had said GP subscribers would be compensated with 60 seconds in case of a call drop, so that they could be confident about their network. The statement further said that the offer that began on October 1, would be applicable to all calls under the GP network. However, a subscriber would receive a maximum 300 seconds or five minutes.
The release added that all GP subscribers would be able to enjoy the facility for which, there would be no need for registration. GP would inform subscribers about compensation through a SMS, whereas post-paid subscribers would get compensation along with their monthly bills. Later, however, both GP and Banglalink discontinued the refund without letting their subscribers know. Regulators were informed about this.
Not surprisingly, GP, on October 19, came under renewed fire from Tarana over its poor services and frequent call drops. At a meeting of mobile phone operators the same day, Tarana said there were complaints of call drops against other operators as well.

Telcos to compensate for call drops by this year, says Tarana

The countrys mobile phone operators will have to compensate their users for call drops, state minister for Posts and Telecommunications Division Tarana Halim said. The state minister said BTRC will give directions to the mobile phone operators to provide minutes as compensation for every case of call drop. We will ask the telecom regulator within a short time to find out call drop cases and it will finalise the directive and monitor the situation. Tarana Halim said this at a press conference at her secretariat office on Wednesday. When asked about the deadline to return call minutes to subscribers in case of call drops Tirana said, the mobile phone users will have to be compensated by this year. Earlier on January 5, The Independent published a report on compensation for call drops. And, the state minister for posts and telecommunications division Tarana Halim announced it officially on Wednesday. Earlier, the issue of call drops came up at the meeting and so did the issue of compensating telecom subscribers. Finally, at the initiative of ICT Adviser to Prime Minister Sheikh Hasina, Sajeev Wajed Joy, the Posts and Telecommunications Ministry decided to direct BTRC to compensate for the call drops. Both Grameen Phone (GP), the countrys largest mobile operator, and Banglalink had introduced refund for call drops. The operators promised their subscribers free talk time as compensation for frequent call drops. While Banglalink, at a press conference, announced one minute back on call drop, GP, on the same lines, announced returning 60 seconds on each call drop. GP CMO Alan Bonke in a press statement had said GP subscribers would be compensated with 60 seconds in case of a call drop, so that they could be confident about their network. The statement further said that the offer that began on October 1, would be applicable to all calls under the GP network. However, a subscriber would receive a maximum 300 seconds or five minutes. The release added that all GP subscribers would be able to enjoy the facility for which, there would be no need for registration. GP would inform subscribers about compensation through a SMS, whereas post-paid subscribers would get compensation along with their monthly bills. Later, however, both GP and Banglalink discontinued the refund without letting their subscribers know. Regulators were informed about this. Not surprisingly, GP, on October 19, came under renewed fire from Tarana over its poor services and frequent call drops. At a meeting of mobile phone operators the same day, Tarana said there were complaints of call drops against other operators as well.