DPDC hearing draws lone customer

With the tagline 'Dependable electricity, satisfied customer', Dhaka Power Distribution Company Limited (DPDC) organised the first of its six ‘mass hearings’ at its Dhanmondi 5A office yesterday.
During the first hearing, the officials concerned and DPDC customers under the Network Operation Centre (NOCS) (North), comprising Satmasjid, Sher-E-Bangla Nagar, Dhanmondi, Jhigatola, Shyamoli and Adabor, were invited to take part and exchange views in the programme.
Although the DPDC published advertisements about the mass hearing in five national newspapers and informed its customers about it through different publicity campaigns, only one customer participated in the mass hearing. The lone customer, Mahmuda Begum, a resident of Adabor, came to the hearing to urge the officials concerned to provide electricity to her house which is located around 300 feet away from the DPDC distribution line.
The DPDC has the provision to provide electricity if the house is situated within 100 feet of the DPDC distribution line.
Terming the "low presence of customers" an indicator of the success of the organisation, DPDC managing director Brig. Gen. (retd) Md Nazrul Hasan said, “Had the customers been afflicted with any problems, they would have come here in numbers to complain.”
“Only four years ago, I personally used to receive 10 to 12 written complaints per month. After that, I instructed the DPDC officials concerned to maintain a complaint registrar and take appropriate action accordingly, so that the customers don't have to make the same complaint twice.”
Now, within four years, the number of complaints has almost been reduced to zero, he claimed, adding that the DPDC has got the highest marks among the electricity supplying companies of the country in Power Division’s rating of the electricity suppliers. “This reflects our commitment towards the customers,” he said.

DPDC hearing draws lone customer

With the tagline Dependable electricity, satisfied customer, Dhaka Power Distribution Company Limited (DPDC) organised the first of its six mass hearings at its Dhanmondi 5A office yesterday. During the first hearing, the officials concerned and DPDC customers under the Network Operation Centre (NOCS) (North), comprising Satmasjid, Sher-E-Bangla Nagar, Dhanmondi, Jhigatola, Shyamoli and Adabor, were invited to take part and exchange views in the programme. Although the DPDC published advertisements about the mass hearing in five national newspapers and informed its customers about it through different publicity campaigns, only one customer participated in the mass hearing. The lone customer, Mahmuda Begum, a resident of Adabor, came to the hearing to urge the officials concerned to provide electricity to her house which is located around 300 feet away from the DPDC distribution line. The DPDC has the provision to provide electricity if the house is situated within 100 feet of the DPDC distribution line. Terming the low presence of customers an indicator of the success of the organisation, DPDC managing director Brig. Gen. (retd) Md Nazrul Hasan said, Had the customers been afflicted with any problems, they would have come here in numbers to complain. Only four years ago, I personally used to receive 10 to 12 written complaints per month. After that, I instructed the DPDC officials concerned to maintain a complaint registrar and take appropriate action accordingly, so that the customers dont have to make the same complaint twice. Now, within four years, the number of complaints has almost been reduced to zero, he claimed, adding that the DPDC has got the highest marks among the electricity supplying companies of the country in Power Divisions rating of the electricity suppliers. This reflects our commitment towards the customers, he said.