GP fined Tk 2.5 lakh for false ad

The Department of National Consumer Rights Protection (DNCRP) on Sunday fined the country’s leading mobile phone operator Grameenphone Tk 2.5 lakh for deceiving subscribers while offering a special internet package in 2015. Shaheen Ara Momtaz, a deputy director of the DNCRP, imposed the penalty after conducting a hearing on the allegation of false advertisement and breeching promise by the operator which was filed by a subscriber. Shibli Sadiq, a subscriber of Grameemphone, filed the written complaint against the operator on October 13, 2015. In its complaint, Shibli Sadiq mentioned that he bought an internet package titled ‘Darun Eid Offer’. In the offer the operator promised that a subscriber would get 2GB free internet if he bought 1GB at a cost of Tk 275 including VAT with validity for 28 days. GP deducted Tk 325.74 and he got a SMS which said that the validity for the free 2GB internet was only valid for seven days and the subscribers would have to enjoy the offer between 2:00am and 12:00pm, the complaint added. The complaint also mentioned that there were no such conditions in the advertisement of the package. Following the complaint DNCRP fined GP for deceiving clients through false advertisement under the article 44 and 45 of the Consumers’ Right Protection Act-2009. The operator was penalised Tk 2 lakh for false advertisement to attract clients and Tk 50,000 for not providing promised services. Shaheen Ara Momtaz told the media that GP sought five working days to pay the penalty. She said if consumers have proper knowledge regarding consumer rights protection, it would be easy for him or her to file a complaint.  

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GP fined Tk 2.5 lakh for false ad

The Department of National Consumer Rights Protection (DNCRP) on Sunday fined the countrys leading mobile phone operator Grameenphone Tk 2.5 lakh for deceiving subscribers while offering a special internet package in 2015. Shaheen Ara Momtaz, a deputy director of the DNCRP, imposed the penalty after conducting a hearing on the allegation of false advertisement and breeching promise by the operator which was filed by a subscriber. Shibli Sadiq, a subscriber of Grameemphone, filed the written complaint against the operator on October 13, 2015. In its complaint, Shibli Sadiq mentioned that he bought an internet package titled Darun Eid Offer. In the offer the operator promised that a subscriber would get 2GB free internet if he bought 1GB at a cost of Tk 275 including VAT with validity for 28 days. GP deducted Tk 325.74 and he got a SMS which said that the validity for the free 2GB internet was only valid for seven days and the subscribers would have to enjoy the offer between 2:00am and 12:00pm, the complaint added. The complaint also mentioned that there were no such conditions in the advertisement of the package. Following the complaint DNCRP fined GP for deceiving clients through false advertisement under the article 44 and 45 of the Consumers Right Protection Act-2009. The operator was penalised Tk 2 lakh for false advertisement to attract clients and Tk 50,000 for not providing promised services. Shaheen Ara Momtaz told the media that GP sought five working days to pay the penalty. She said if consumers have proper knowledge regarding consumer rights protection, it would be easy for him or her to file a complaint. Related News: Grameenphone reluctant to provide MNP services to subscribers(12-06-2015) DRU accuses GP of cheating(23-06-2015) GP seeks until Tuesday to fix problem(05-07-2015) VIPs SIM cards cloned(17-09-2015) BTRC to start auditing GP on October 20(07-10-2015) GP under renewed fire from telecoms minister(20-10-2015) GP deprives railways of Tk 81cr a year: CAG(05-01-2016) BTRC seeks explanation from GP, ADN, Agni(04-04-2016) Five GP staff among 11 arrested over SIM cloning(20-04-2016) GP denies, CID remains firm(21-04-2016) Grameenphone Go Broadband illegal(31-05-16) BTRC cancels GP-Sonali deal(24-06-16) BTRC brings allegation against audit firm(28-07-16) GPs illegal business(18-06-2015) GP ghost bills(28-06-2015) NBR seeks bank statements of Grammeenphone(04-08-2015) Telcos ride on fake ID cards(20-09-2015) Ministers vent spleen on GP service(15-10-2015) GP under ACC probe(27-11-2015) BTRC orders GP not to hinder audit process(11-02-2016) GP clarification(05-04-2016) GP, ADN, Agni submit explanation(20-04-2016) BTRC seeks explanation from GP, ADN, Agni again(30-04-2016) GP, Airtel to be fine(10-06-16) BTRC issues show cause notice on GP(14-07-16) BTRC fines GP TK 30cr(31-10-16) GP sponsorships breach rules: Telenor(15-12-16) GP has to pay Tk 30cr fine, says BTRC chief(27-12-17) GP gains, others lose revenue(24-01-17) BTRC rejects GP plea for revising Tk 30cr fine(26-01-17) BTRC directs GP to deposit fine TK 30cr in next 10 days(30-01-17)